At Elegant Bags, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our detailed return policy below.
1. Eligibility for Returns
- Items must be returned within 1-3 days of the delivery date.
- To be eligible for a return, the item must be:
- Unused, unworn, and in its original condition.
- Accompanied by the original packaging, tags, and receipt or proof of purchase.
2. Non-Returnable Items
We cannot accept returns for:
- Items marked as “Final Sale.”
- Gift cards.
- Customized or personalized products.
- Items damaged due to misuse, improper care, or alterations by the customer.
3. Return Process
To initiate a return, follow these steps:
- Contact Us: Email our customer service team at info@elegantbags.online with your order number and reason for the return.
- Approval: Once your return is approved, you will receive instructions on how to proceed.
- Shipping the Item: Securely pack the item in its original packaging and include your proof of purchase.
- Shipping Label: You are responsible for covering return shipping costs unless the item was defective or incorrect.
4. Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7-10 business days to the original payment method.
- Please note that shipping fees are non-refundable.
5. Exchanges
- We offer exchanges for defective, damaged, or incorrect items.
- If you wish to exchange for a different item, please return the original item and place a new order for the desired item.
6. Damaged or Defective Items
- If you receive an item that is defective, damaged, or incorrect, contact us within 1-3 Days of delivery.
- We will provide a replacement or refund at no additional cost to you.
7. Late or Missing Refunds
If you have not received your refund after the stated processing time:
- Check your bank account.
- Contact your credit card provider, as refunds may take time to appear.
- If you still have not received your refund, contact us at info@elegantbags.online.
8. Return Shipping Address
Please send all returns to the following address:
Elegant Bags Returns Department
9. International Returns
- For international orders, return shipping costs, customs, and duties are the responsibility of the customer.
- Refunds will only include the cost of the item and not any shipping fees or customs charges.
10. Changes to Return Policy
Elegant Bags reserves the right to update or modify this Return Policy at any time. Changes will be effective immediately upon posting to this page.
11. Contact Information
If you have any questions about our Return Policy, feel free to contact us at:
Email: info@elegantbags.online
Phone: 571 733 7685
Address: 1427 Olde Forge LnWoodstock, GA 30189, USA
Thank you for choosing Elegant Bags. We value your trust and strive to make your shopping experience delightful!