At Elegant Bags, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our return policy below.

1. Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
• Products must be in unused, original condition, with all tags and packaging intact.
• Sale items and gift cards are non-refundable.

2. Return Process

• Contact us at [contact email] with your order number and reason for return.
• We will provide you with the return shipping address and instructions.
• The buyer is responsible for return shipping costs unless the product is defective or incorrect.

3. Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days, and a credit will be applied to your original payment method.
• Shipping fees are non-refundable.

4. Exchanges

• If you received a defective or damaged item, we are happy to exchange it for the same item. Contact us within 7 days of delivery to arrange an exchange.

5. Non-returnable Items

• We do not accept returns for customized products, final sale items, or items purchased with gift cards.

6. Late or Missing Refunds

• If you haven’t received a refund yet, check your bank or credit card statement. Then, contact your bank as it may take some time before your refund is officially posted.